Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, use, or make a purchase from md-product-usa.com (the “Site”), or otherwise interact with our services (collectively, the “Services”).

MD PRODUCT USA (“we,” “us,” or “our”), operated by Designphil America, Inc., is responsible for processing your personal information as described in this Privacy Policy.

 

Personal Information We Collect

When we refer to “Personal Information,” we mean information that identifies or can reasonably be linked to you.

 

Information You Provide

When you place an order, contact us, or otherwise interact with the Services, we may collect:

  • Name, billing address, shipping address
  • Email address and phone number
  • Payment information (processed securely by our payment providers)
  • Order details and transaction history
  • Communications you send to us (e.g., customer support inquiries) 

 

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and usage, including:

  • IP address, browser type, time zone
  • Pages viewed, referring websites or search terms
  • Interaction with the Site (e.g., browsing behavior)
  • We collect this information using:
  • Cookies
  • Log files
  • Web beacons, tags, and pixels
  • Analytics and marketing tools

 

Categories of Personal Information

In the past 12 months, we may have collected the following categories of Personal Information:

  • Identifiers (such as name, email address, IP address)
  • Commercial information (such as purchase history and transaction details)
  • Internet or network activity (such as browsing behavior and interactions with the Site)
  • Geolocation data (approximate location based on IP address)
  • Financial information (limited to payment information processed by our providers)

We collect this information from you, your device, and our service providers, and use and disclose it for the purposes described in this Privacy Policy.

 

How We Use Your Personal Information

We use your Personal Information to:

  • Provide our Services: Process payments, fulfill orders, arrange shipping, and manage returns or exchanges
  • Communicate with you: Provide customer support and send order-related updates
  • Improve and optimize our Site: Understand user behavior, improve functionality, and enhance your experience
  • Marketing and advertising: Send communications and show relevant advertising, in accordance with your preferences
  • Security and fraud prevention: Detect and prevent fraudulent or unauthorized activity
  • Legal compliance: Comply with applicable laws and enforce our policies

 

Sharing Your Personal Information

We share your Personal Information with trusted third parties to operate our business, including:

  • Service providers: Such as payment processors, shipping carriers, analytics providers, customer support tools, and IT services
  • Shopify: Our store is hosted by Shopify, which may process your information to provide and improve its services. Learn more: https://www.shopify.com/legal/privacy
  • Advertising and marketing partners: To provide relevant advertising and marketing communications

We may also share your Personal Information:

  • To comply with legal obligations or respond to lawful requests
  • To protect our rights or prevent fraud
  • In connection with a business transaction (such as a merger or sale of assets)
  • Within our corporate group or affiliates

We do not sell your Personal Information. We may share certain information with advertising partners to provide relevant advertising, which may be considered “sharing” under California law. You may opt out as described below.

 

Behavioral Advertising

We use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising:

You can also opt out through industry tools such as: https://optout.aboutads.info

 

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to access the Personal Information we hold about you
  • Right to correct inaccurate Personal Information
  • Right to delete your Personal Information
  • Right to data portability
  • Right to opt out of the sale or sharing of Personal Information for targeted advertising

California residents also have the right to:

  • Request information about the categories of Personal Information we collect, use, disclose, and share
  • Request that we limit the use of sensitive personal information (if we collect it)

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA). We will not discriminate against you for exercising your rights.

 

Cookies and Tracking

We use cookies and similar technologies to operate and improve the Site and to provide analytics and advertising.

You can control cookies through your browser settings. Please note that disabling cookies may affect site functionality.

We recognize browser-based opt-out signals such as Global Privacy Control (GPC), where required by applicable law.

 

Data Retention

We retain your Personal Information as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

 

Security

We take reasonable measures to protect your Personal Information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

International Transfers

Your Personal Information may be transferred to and processed in countries outside of your state, province, or country, including the United States.

Where required, we use appropriate safeguards to protect your information.

 

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect Personal Information from children.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. Updates will be posted on this page with a revised effective date.

 

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

 

MD PRODUCT USA

Designphil America, Inc.

1390 E Burnett St., Suite L

Signal Hill, CA 90755, United States

Email: support@md-product-usa.com